Inbet Kenya is concerned about the challenges effected by gambling and we therefore committed engaging our social responsibility to all users who may need support to assist them manage their betting experience which have negative impacts.
Self Awareness.
Answering the below listed questions honestly are clear indicators/determinants of alarming signs that the user need to manage his./her gaming experience better.
• Are you loosing time from work or family due to gambling?
• Are you borrowing funds to gamble or pay gambling debts?
• Are you gambling to escape worry or trouble
• Are you neglecting the care of your family or yourself so as to gamble?
• Are you trying to gamble more funds in the attempt to chase back losses?
• Are you selling/disposing assets or personal possessions to get gambling funds?
• Are you depressed, hopeless or feeling suicidal as a result of gambling?
If the user is aware his/her gaming experience is no longer for entertainment and requires immediate support, assistance/help is just a toll contact away. We insist/recommend the user to contact the Inbet Kenya support hot line outlined on the website. Inbet Kenya understands reaching out for help to people who understand and are concerned may really help.
User Spending Limits.
Inbet Kenya offers clients the option of managing their own bank roll by setting deposit limits that best suit their needs. The user can;
• Request a limited transaction limit per day, week or month.
• Request a maximum deposit limit per week or day
Inbet Kenya will gladly offer more information on their website and also by contacting the customer care department at [email protected] regarding spending limits.
Self Exclusion.
The user will send an email to [email protected] (or any other customer care department contact) with their account details requesting for suspension of their accounts. In the meantime, the user is not to register a new account and should continue seeking help and support which Inbet Kenya will be ready to offer.
Strictly 18 Years and Above.
The prevention of under age gambling is our important commitment to responsible gaming.
Inbet Kenya account holders are only allowed if they are 18 years or older. During registration process thorough KYC protocols are conducted by our security team to ensure the information provided by the user is true and accurate.
In an instance where the account holder misrepresent the date of birth during registration in order to avoid age restriction, the account will be immediately disabled and winnings, if any will be forfeited to the Betting Control and Licensing Board.
To ensure parental control measures for parents, they can avoid auto saving options for account credentials on their gadgets or computers.
INBET KENYA DISPUTE RESOLUTION.
Inbet Kenya strives to ensure a business environment where all clients are fully satisfied with the services and products offered. However Inbet Kenya understand that there are those rare occasions where we have not been able to meet clients’ expectations. We are committed to resolving any query or complaint with Inbet Kenya, Kindly contact [email protected] .
Inbet Kenya turnaround time to respond to all quires is within 1 hours during working hours, as illustrated below.
If a user raises a query with the support team and still dissatisfied with the outcome, he/she can escalate the issue further by emailing [email protected] and the inquiry will be reviewed by the management team on the support team. The user is also to include his/her username and any other correspondence details he might have with Inbet Kenya.
In a situation the client has exhausted Inbet Kenya internal procedure but still have a concern relating to a bet, or account transaction, then he/she can escalate to the Betting Control and Licensing Board to investigate.
The user is also invited to engage the Kenyan Chattered Institute of Arbitrators or the Dispute Resolution Center and Mediation Training Institute which are currently the main bodies that offer alternative dispute resolutions in the country.
